Magento 1 End of Life

Magento 1 End of Life (EOL) approaching in June 2020. We have been working hard behind the scenes for the past 4 months to develop a service/package to ensure all variants of Magento 1 remain supported and secure.

From speaking to many clients, the key issue is Security. While magento 2 boasts a lot of new features and improvements on speed. We understand that clients who have invested heavily in their M1 solution and are satisfied with how it’s currently performing will naturally be reluctant to be met with the costs to migrate for no direct benefit (unless additional site improvements are being made in the process).

We're tackling this issue and have built a system that gives peace of mind for the foreseeable future on Magento 1.

The Phoenix service represents an "add-on" for all BingHosting clients. However, if we do not host your site, we can add this service to your existing hosting, providing that everything is compatible.

What Does it do?

Phoenix focuses on Security, file changes, malware and protection along with an array of tools to ensure your site remains secure.

Extra Security will be provided in the shape of scans for malware, file and code change reporting, monitoring external threats and provision of staging environments for testing; additionally, patches will be sourced and written by our own in-house team who have been fundamental in fixing bugs in M1 to date. Many of which have been included in public Magento patch releases over the years.

Phoenix Key Features

Keeps your store security-focused by
being reactive and proactive to threats.

Allows your store to be patched for
known security issues using our in house.

Enables you to keep trading with your 1.9 store as you plan for migration to Magento 2.


Protects you from Malware

The service is already being rolled out to existing BingHosting clients who previously registered their interest. If you wish to learn more about the details of this service, then please get in touch in the next few weeks, and we will schedule a call with you.

Frequently Asked Questions

On what date does Magento 1 reach End of Life (EOL)?

The product will reach End of Life on June 30, 2020.
More information on the decision to implement End of Life processes can be found here:
Supporting Magento 1 through June 2020

What is Phoenix?

Phoenix is a hosted service available for Magento 1 outlets to ensure that they have protection and safety when Magento 1 reaches End of Life (EOL).

Extra Security will be offered in the shape of malware scanning, monitoring external threats, providing staging environments for testing, and the general release of patches both created by ourselves and sourced from the open-source Magento community.

Who are the intended users, and why should they use it?

Phoenix has been created for every version of Magento 1.
If you are running Magento 1 and in the process of migration to Magento 2 with us, you should use Phoenix until Magento 2 is fully installed and running.
In short, Phoenix is for virtually every retailer who is running Magento 1.X

When will Phoenix become available?

The Phoenix has now launched, and our rollout is focused through February 2020 and beyond.
Proactive protective security patches will be supplied to users prior to June 2020.

Will my site/store receive the security patches automatically?

No: stores will be updated on request, as auto-patching could create problems for some users so our process of install > non public testing > push to production will be adhered to.

How long will I have access to Phoenix?

You can access Phoenix through to the end of 2021.

Do I have other options?

You have a choice between migrating to Magento 2 or to Shopify+ dependant on your site requirements.
Whilst we're developing Shopify sites for companies and have been for the last couple of years.
It is not a solid solution existing magento retailers who require more bespoke offering which they have become accustomed too with the Magento system.
Either way we can find the most cost-effective solution for you if this is a consideration.

What does Phoenix cost?

The Phoenix add-on will cost approximately 35% of your hosting plan. If you’re not hosting with us, we will be able to put a package together for you.

As you may know, Migrating from Magento 1 to 2 will cost approximately £20,000 - £150,000 depending on the specification of your store. Given the migration costs, the Phoenix service is the most cost-effective means of ensuring that your M1 site remains secure and stable well past the Magento EOL date of June 2020.

Does Phoenix include malware scanning?

Yes, Phoenix includes scans and reports for malware and injection scripts.

Will Phoenix users remain PCI compliant?

YES! PCI compliance remains active even when an app no longer has support from the original source, provided it adheres to all PCI demands, just as customised e-commerce software written by a bespoke provider can be compliant.
You will, however, need to initiate an individual PCI compliance process for your installation.

Are you offering patches that will work with both Magento 1 enterprise and Magento 1 community?

Yes, we are.
We have been bug fixing Magento since it was released in 2008 and will continue to invest in doing so for both Enterprise and CE versions, along with Magento2.

What plans are there to continue the Magento Enterprise licensing, and will license checking still be enabled?

All stores must go via Magento in relation to Enterprise edition licensing.
This has nothing to do with us and although we are able to offer support for the Enterprise and Community editions, whether the Enterprise license agreement continues is, in the final analysis, a decision made by Magento.

To qualify, do I need a specific level of Magento?

No. We would prefer to work with Version 1.9 but we are aware that not every customer will wish to advance to this version and so we are prepared to offer assistance to all customers in helping them to achieve the maximum possible upgrade in order to prevent falling too far behind.

What security/compatibility issues are there regarding third-party plug-ins/themes?

Our recommendation is that your site uses modules explicitly stating that maintenance will be available post-June 2020.
We shall endeavour to provide a list of modules that have been vetted.
However as there are a substantial number of vendors, it may not be possible to offer support for every third-party provision in security terms.
If you would like a Module Checkup for this, please let us know.

Will you incorporate establishing or retaining site code compatibility with supported PHP versions?

No. We can assist you in discovering code incompatibilities, but Phoenix does not incorporate code fixes to allow compatibility with newer PHP versions.
However, our development team can create code fixes allowing sites to work with newer PHP versions.

By offering staging sites, this enables our customers and teams to test PHP and other upgrades before they are implemented on the main site, and as a direct result offers significant protection against this'

Got questions about Phoenix?

CALL US ON 0800 802 1206